IDC Marketscape Names Ricoh a Leader in Managed Workflow Services For the Fifth Time
Strong transformation strategy and extensive resources prove key to leadership position
Malvern, PA, December 3, 2015 - Ricoh today announced that it has earned its fifth leadership position related to managed print services and managed workflow services from the IDC MarketScape. According to the new “IDC MarketScape: U.S. 2015 Managed Workflow Services Hardcopy Vendor Assessment — Building on MPDS (managed print and document services),”* Key factors that contributed to Ricoh’s positioning include: strong overall strategy to transform to a services-led organization, large sales and services organizations and broad product range, and a variety of skill sets that enable the company to craft industry-specific solutions for each customer. The research evaluated companies’ offerings through business briefings and extensive vendor demonstrations as well as responses from thorough interviews with customers throughout the United States.
The 2015 MPDS IDC MarketScape focuses on managed workflow services, the most mature type of MPDS, encompassing an evolution to a set of professional and managed services that automate and optimize vertical and horizontal document-intensive workflows and business processes with results and benefits that are aligned with specific business outcomes.
“Throughout our research, Ricoh was consistently recognized for its ability to improve access to information, helping customers to achieve their business objectives while reducing costs,” said Holly Muscolino, Research Vice President, IDC. “As Ricoh continues to build out and refine its portfolio of solutions for vertical industries, it is well-positioned for ongoing success in building enterprise partnerships.”
According to the report, “Ricoh remains committed to the services-led transformation strategy that it first announced at the beginning of this decade.” Ricoh’s recognized managed services portfolio is organized into eight global service lines — Managed Document Services (MDS), Business Process Services, Communication Services, Application Services, IT Infrastructure Services, Sustainability Services, Workplace Services, and Production Printing Services. Its verticalized approach, which aims to help its customers face and overcome challenges that arise in today’s new world of work, have made a strong impact in its overall solutions offerings.
“Our consistent positioning as a leader in this IDC MarketScape report is a strong testament to our commitment to continually improving our services-led approach with our customers,” said Tim Vellek, Senior Vice President, Marketing, Ricoh Americas Corporation. “We’re honored by the customer recognition and endorsements of our services that these results represent, and we’re proud to help our customers improve the ways they capture, transform and manage data to overcome their business challenges today and to help ease their transition into future evolving workstyles.”
In addition to this newest IDC MarketScape report, Ricoh was also named a leader in Managed Print and Document Services in the IDC MarketScape: Worldwide Managed Print and Document Services 2014 Hardcopy Vendor Assessment — Focus on Managed Workflow Services”.** Ricoh was also named a global market leader in MPS for the fourth consecutive year in a report from Quocirca entitled “Managed Print Services Landscape, 2015.”*** Gartner has also positioned Ricoh in the Leaders Quadrant in their annual “Magic Quadrant for Managed Print and Content Services Worldwide”**** 2014 report.
Source: Ricoh Americas Corporation