Xerox’s (NYSE: XRX)  ability to incorporate automation to improve traditional, manual processes in customer care and finance and accounting is being recognized as one of the best approaches in the business process outsourcing industry.

     Analyst firm HfS Research placed Xerox in the High Performers category in two separate reports – the 2016 Contact Center Operations Services Blueprint Report and the 2016 Finance and Accounting As-a-Service Business Process Outsourcing Blueprint Report, which rank service providers on their innovation and execution abilities.

     The reports note Xerox’s innovative approach to achieving a customer care vision leveraging all channels simultaneously and its capability to transform F&A departments to digital operations that enable more informed business decisions.

     “This recognition stems from our strategy to integrate automation technology into processes that were previously carried out manually,” said RG Conlee, chief innovation officer for Xerox Services. “We’ll continue to redesign business processes and augment them with technology to unlock value for our clients.”

Souce: Xerox Corporation